Terms of Service

Last Updated: October 8, 2026

Welcome to HS Prime. These Terms of Service govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing from us.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website and products only for lawful purposes and in accordance with these Terms.

You must not use our website to:

• Engage in any unlawful or fraudulent activity.

• Violate any applicable laws or regulations.

• Attempt to gain unauthorized access to our website or systems.

• Upload or transmit viruses, malware, or other harmful code.

• Interfere with the security or operation of our website.

We reserve the right to refuse or terminate service to anyone who violates these Terms.

2. General Conditions

We reserve the right to refuse service or cancel an order at our discretion, subject to applicable law.

You agree not to reproduce, copy, sell, resell, or exploit any portion of our website, products, content, or services without our prior written permission.

The headings in these Terms are provided for convenience and do not affect the interpretation of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, product colors may appear differently depending on your device or screen settings.

We reserve the right to:

• Change product descriptions or prices without prior notice.

• Limit the quantity of products available for purchase.

• Discontinue products at any time.

• Correct errors or inaccuracies on our website.

Product availability may change without notice.

4. Prices and Orders

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse an order for reasons including, but not limited to:

• Product availability.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Incorrect customer information.

• Unusual or excessive orders.

If we cancel an order after payment has been received, any applicable refund will be processed according to our Refund Policy.

5. Order Information

You agree to provide accurate and complete information when placing an order, including your name, phone number, email address, billing information, and delivery address.

You are responsible for ensuring that your shipping information is correct. HS Prime is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Shipping

We currently offer free shipping across Pakistan.

Orders are shipped through TCS Courier.

Orders are generally processed within 1–3 business days and typically delivered within 3–5 business days after dispatch.

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

For complete information, please refer to our Shipping Policy.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the terms outlined in our Refund Policy.

Please review our Refund Policy before placing an order.

If you receive a damaged or incorrect product, please contact us immediately at the time of delivery so that we can review the issue and assist you.

8. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including payment providers, courier services, and other service providers.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

9. Customer Reviews and Submissions

If you submit reviews, comments, feedback, photos, suggestions, or other content to HS Prime, you agree that the content is accurate, lawful, and does not violate the rights of any third party.

You must not submit content that is:

• False or misleading.

• Offensive, abusive, threatening, or defamatory.

• In violation of another person's intellectual property or privacy rights.

• Harmful or malicious.

• Containing viruses or other harmful code.

We reserve the right to remove content that violates these Terms or that we consider inappropriate.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We take reasonable measures to protect the personal information provided by our customers.

11. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to products, prices, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors and, where necessary, cancel affected orders.

If an order is cancelled after payment has been received, any applicable refund will be handled according to our Refund Policy.

12. Prohibited Uses

You may not use our website or its content:

• For any unlawful purpose.

• To commit fraud or mislead others.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To transmit viruses, malware, or harmful code.

• To collect personal information from other users without authorization.

• To interfere with the security or operation of our website.

• To use automated systems to scrape or copy our website without permission.

We reserve the right to terminate or restrict access to our website for violations of these Terms.

13. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that our website will always be uninterrupted, secure, error-free, or completely accurate.

To the maximum extent permitted by applicable law, HS Prime shall not be liable for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless HS Prime, its owners, employees, affiliates, service providers, and partners from claims, losses, liabilities, or expenses arising from your violation of these Terms, misuse of our website, or violation of applicable laws or third-party rights.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full effect.

16. Termination

We reserve the right to suspend or terminate your access to our website or services if we believe you have violated these Terms or engaged in fraudulent, unlawful, or abusive activity.

Any obligations that arose before termination will continue to apply where required.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the agreement between you and HS Prime regarding your use of our website and services.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes arising from these Terms or your use of our website shall be subject to the applicable laws and jurisdiction of Pakistan.

19. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

HS Prime
Email: support@hsprime.shop
WhatsApp: +92 336 7228909