Refund policy

Return & Refund Policy

At HS Prime, your satisfaction is important to us. We take care to ensure that every order is properly packed and delivered in good condition. If your order arrives damaged, we’re here to help.

1. Damaged Products

We accept returns only for products that are damaged during delivery or arrive damaged due to an issue on our side.

We do not accept returns for products that have been damaged due to misuse, mishandling, accidents, or improper care after delivery.

2. Contact Us Immediately

If your order arrives damaged, please contact us immediately at the time of delivery.

To report a damaged product, contact us through:

WhatsApp: +92 336 7228909
Email: support@hsprime.shop

Please do not wait to report the damage, as we may require evidence from the time of delivery to process your claim.

3. Provide Proof

To help us review your claim, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged product

  • Photos of the packaging, if applicable

This information helps us verify the damage and resolve your claim quickly.

4. Return Process

Once we review and approve your claim, we will provide you with instructions for returning the damaged product, if a return is required.

Please do not send any product back without contacting us and receiving return instructions first.

5. Refund or Replacement

After reviewing the returned product or the evidence provided, we may offer you one of the following options, depending on the circumstances:

✔ Replacement: We may send you a replacement product at no additional cost.

✔ Refund: If a replacement is unavailable, we may issue a refund according to the applicable payment method and circumstances.

6. Items Not Eligible for Return

Returns are not accepted for:

  • Products damaged through misuse or mishandling.

  • Products damaged after delivery by the customer.

  • Normal wear and tear.

  • Products altered or modified by the customer.

  • Claims that are not reported promptly after delivery.

7. Questions or Concerns

If you have any questions about our Return & Refund Policy or your order, please contact us:

HS Prime
WhatsApp: +92 336 7228909
Email: support@hsprime.shop

We’re always happy to help and will do our best to resolve genuine issues as quickly as possible.